Terms of Service
The agreement between you and Great British Take Off when you use the service. Please read section 6 on the nature of our results and section 14 on our liability.
Early access. Great British Take Off is in early access. Please read these terms carefully, particularly section 6, which explains what our results are and are not, and section 14, which explains the limits of our liability.
1. Who we are
Great British Take Off is operated by Ed Fry, a sole trader established in England and Wales, trading as Great British Take Off ("we", "us", "our").
Our trading address is Cotman Close, 19 Westleigh Avenue, London, SW15 6RG, United Kingdom.
You can contact us at support@greatbritishtakeoff.com.
2. Accepting these terms
By using Great British Take Off (the "Service") you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service.
We may update these Terms from time to time. Where a change materially affects your rights, we will tell you by email before it takes effect. The version and date at the top of this page identify the Terms currently in force.
3. Who can use the Service
To use the Service you must:
- Be at least 18 years old
- Be using the Service as an individual consumer, for your own travel research
The Service is currently offered to individual consumers only. If you are a travel agent, a travel manager, or are researching flights on behalf of clients, an employer or any other business, the Service is not currently offered to you under these Terms.
4. Your account
You can use parts of the Service without an account. Where an account is required, you must provide accurate information and keep it up to date. You are responsible for keeping your account secure and for activity that takes place under it. Please do not share your login details.
We may suspend or close an account where we reasonably believe it is being used in breach of these Terms.
5. What Great British Take Off does
Great British Take Off helps you research flights more effectively. Given a trip — origin, destination, dates, travellers and cabin class — the Service:
- Builds a checklist of the searches worth running for your trip, with the reasoning behind each one
- On the free plan, gives you the links to run those searches yourself
- On a paid Fast Track plan, runs those searches for you, then gathers, organises and compares the flights and deals they return
Great British Take Off is designed to save you time at the research stage. It is not a booking platform, travel agent, or price comparison service in the regulated sense. You always book directly with the airline or travel agent of your choosing, on their site, under their terms.
6. Nature of results — please read carefully
6.1 We aggregate third-party information
Results are aggregated from public third-party sources, including flight search data providers and the public websites of airlines and online travel agents. We do not hold inventory, set prices, or have any commercial relationship with the providers whose fares appear in your results.
Our terms of service will be updated as we integrate private data sources and commercial relationships with airlines and travel aggregators.
6.2 Prices and availability are not guaranteed
Flight prices and availability change constantly. Every result we show is a snapshot from the moment we fetched it, and we show you when that was. By the time you reach a booking site, the price may have changed or the fare may have gone.
You must check the price, availability, baggage allowance, fare conditions, change and cancellation fees, and any other term directly with the airline or travel agent before you book. We are not responsible for any difference between a price shown in Great British Take Off and the price you are ultimately charged.
6.3 Results are information, not advice
Flight data — including prices, schedules, seat specifications and availability — is sourced from publicly available third parties and should be verified directly with the airline before booking. Our ratings, scores and comfort indicators represent our own assessment, generated by applying our methodology to available data; they are not a guarantee of your experience. Category labels, commentary and recommendations are our opinion and are intended to help you compare options, not to constitute travel advice.
6.4 Third-party data accuracy
We take reasonable care in collecting and presenting results, but we cannot guarantee the accuracy or completeness of information that originates with a third party. This includes schedules, aircraft and seat configurations, comfort and rating data, baggage rules, fare conditions and airline policies.
7. Plans
7.1 Free plan
The free Manual Search Checklist gives you a checklist of recommended searches for your trip, with the links to run them yourself and tools to record and compare what you find. No card required.
7.2 Pay-Per-Trip (Fast Track)
A one-off purchase covering automated results for a single trip. One trip means one origin, destination, date range and traveller configuration. The purchase gives you access to that trip's results for a limited period, and covers a maximum number of journeys per trip. Both limits depend on the tier you buy and are shown at the point of purchase.
Re-running or refining the same trip within your access period does not cost more. A materially different trip — a different destination, different dates or a different traveller configuration — is a new trip and is charged separately.
7.3 Club membership (Fast Track)
Club plans are recurring subscriptions giving ongoing access to Fast Track results, subject to a limit on how many new trips you can start each day. The daily limit depends on your tier. Trips created under an active Club membership do not expire while your membership remains active.
Club plans renew automatically at the end of each billing period until you cancel. You can cancel at any time from your billing settings; cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
7.4 Pricing
Current prices, access periods, journey limits and daily trip limits are shown in the product at the point of purchase. Prices are in pounds sterling and include VAT where applicable. We may change our prices at any time, but will not change the price of a trip you have already paid for.
8. Payment and billing
Payments are processed by Stripe. We do not receive or store your full card details. By paying you also accept Stripe's terms.
Your payment method is charged at the point of purchase, and — for Club plans — automatically at each renewal.
9. Refunds and cancellation
9.1 Our 14-day money-back guarantee
We offer a 14-day money-back guarantee on all Club subscriptions and Pay-Per-Trip purchases:
| How much of your allowance you have used | What you get back |
|---|---|
| Under 10% | A full refund |
| 10% or more | A refund of the unused portion, calculated pro rata |
To claim, email support@greatbritishtakeoff.com within 14 days of the purchase.
9.2 Where something goes wrong at our end
Separately from the guarantee above, and at any time:
| Situation | What happens |
|---|---|
| We return no results because of a fault on our side | Full refund, issued automatically — you do not need to ask |
| We return only partial results because of a fault on our side | Email us within 7 days and we will review and refund as appropriate |
| You are charged twice for the same purchase | Full refund of the duplicate, issued automatically |
| Results were delivered as described but you did not find them useful | Not automatically refundable, because the Service was supplied. Email us and we will look at your case |
9.3 How refunds are paid
Refunds go back to your original payment method. Depending on your bank this can take up to 10 working days to appear.
If you think you have been charged incorrectly, please email us before raising a dispute with your bank — we can almost always sort it out faster than the chargeback process.
Nothing in this section affects your rights under the Consumer Rights Act 2015.
10. Early access and service limitations
Great British Take Off is in early access. This means:
- Results may occasionally be incomplete, delayed or unavailable
- Features may change, be added or removed
- The Service may be interrupted for maintenance and improvement
We will keep the Service running as reliably as we can and give notice of planned downtime where we can. Where a failure on our side stops us delivering results you have paid for, we refund you under section 9.2.
11. Acceptable use
You must not:
- Use the Service for commercial research, or on behalf of a business, employer or clients (see section 3)
- Systematically extract, copy, resell or redistribute results, whether by hand or by automated means
- Scrape the Service, or attempt to reverse engineer it or extract its underlying data
- Interfere with the Service or the infrastructure it runs on, or attempt to circumvent its usage limits
- Share an account or results in a way that avoids per-trip pricing
- Use the Service in breach of any applicable law
We may suspend or close accounts we reasonably believe are being used in breach of this section.
12. Intellectual property
12.1 Ours
The Service — its design, software, checklist logic, ratings and scoring methodology, commentary and the data we generate — belongs to us or our licensors. These Terms do not transfer any of it to you.
12.2 Yours
What you give us — trip queries, preferences, notes, screenshots and feedback — stays yours. You grant us a non-exclusive licence to use it to operate and improve the Service, including producing anonymised, aggregated statistics that cannot identify you. How we handle it is set out in our Privacy Policy.
13. Third-party sites
The Service links out to third-party websites, including airlines, online travel agents and flight search platforms. We do not control those sites and linking to one is not an endorsement, affiliation or recommendation. When you follow a link, that site's own terms and privacy policy govern what happens next — including anything you book there.
14. Our liability to you
14.1 What we never exclude
Nothing in these Terms limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Anything else that cannot lawfully be excluded or limited
14.2 What we do limit
Subject to section 14.1:
- We are not liable for loss arising from your reliance on results shown in the Service, including any difference between a displayed price and the price you are actually charged
- We are not liable for indirect or consequential loss, or for losses arising from a booking decision — including missed flights, missed connections, accommodation and other travel costs
- Where we are liable to you, our total liability is limited to the amount you paid for the relevant trip
14.3 Early access
The Service is supplied in early access, and is described as such throughout. The Consumer Rights Act 2015 standard of satisfactory quality should be understood in the context of an early-access product that is explicitly described as such. Where we fail to deliver results you have paid for, we refund you under section 9.2.
15. Changes to the Service
We may change, suspend or withdraw any part of the Service. If we withdraw it permanently we will give you reasonable notice and refund any paid trip you have not used.
16. Ending your account
You can delete your account at any time from your profile settings. Deletion is immediate and cannot be undone. What happens to your data is set out in our Privacy Policy.
We may suspend or close your account if you breach these Terms — with notice where the circumstances allow, and without it where they do not.
17. Governing law and disputes
These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
If something has gone wrong, please email support@greatbritishtakeoff.com first — we would much rather fix it directly. If we cannot resolve it between us, you may be able to use an alternative dispute resolution scheme, and we will point you to the relevant one at that stage.
18. General
If any part of these Terms is found unenforceable, the rest continues to apply. If we do not enforce a provision straight away, we do not lose the right to enforce it later. These Terms are the entire agreement between us about the Service.
19. Contact
Ed Fry, trading as Great British Take Off Cotman Close, 19 Westleigh Avenue, London, SW15 6RG, United Kingdom support@greatbritishtakeoff.com www.greatbritishtakeoff.com
These Terms should be read alongside our Privacy Policy.